(020) 8427 1399 / 1172

139 - 141 Blenheim Road, Harrow, HA2 7AA

FAQs

Q?

Why can’t I get the online discounted prices when booking in person or over the phone?

A.

Unfortunately we cannot offer discounted prices when bookings are made by any other means except when booked online. All of our day-to-day software no longer run on in-house platforms. Our website and software(s) are managed by the web service software providers, who run separately to us. Therefore supplying us with business relevant data which will hopefully keep us up-to-date with technological advances and trends in the future. This means that price fields and entry points are locked due to being setup in advance of going live. If you need any help at anytime, please feel free to contact us, we can walk you through online bookings.

Q?

What are the terms for Vehicle Wash And Valet Service?

A.

We really want to make your vehicle as clean as it can be. Please help our staff to clean your vehicle more efficiently by removing any personal items, bulky goods or items that you can store away in advance.

Q?

What are the terms for specific Timeslot booking?

A.

Allocated timeslots are wonderful tool when taking in to account everyone busy schedules. To keep things running smoothly, please arrive well in time for you allotted slot. We recommend arriving at least 10mins before, please check in at Reception to confirm your arrival for your booking.

Q?

What if I’m late or cannot make my booked timeslot?

A.

We all have such busy lifestyles, and unfortunately these things can happen. If you cannot make your booking please let us know well in advance as we may be able to fill the slot and offer it to another customer. If you arrive late we will try our very best to accommodate your booking, subject to availability, if you know you will be late please contact us straightaway so we can slot you in for a time that is more suitable.

Q?

Do you guarantee repair work?

A.

We guarantee our parts and our labour for 12months or 12000miles, whichever come first. We want you to trust us as your local garage.

Q?

I don’t trust garages. Why should I trust you?

A.

A lot of people worry about finding a garage they can trust. We’re very open about the reasons you should choose us and we’re also members of the RMI and Motor Codes standards agencies. By affiliating with these agencies, we show as a businesses we are committed to the Trading Standards Institute-approved codes of practice.

Q?

How much is reasonable to pay for garage labour?

A.

The vehicles we drive today are complex. Just to keep them running, technicians need to understand computers, engineering, environmental issues, and road safety. Just diagnosing a problem on your car requires a significant investment in equipment, licensing, training, and insurance. And someone with that kind of skill, who can fix the problem the first time, deserve a fair wage.
As we are a family based business based in Greater London, we understand the pressures families are under. We choose to work independently, rather than join the bigger groups of garages, because we are able to respect our technicians as well as provide a good service at a fair price.
Try us and see – we’ll be happy to give you a quote for our labour rates, for you to compare against the big garages. And since our work is guaranteed, and we use genuine parts for cars under three years old dependant, you’ll get as good a service, if not better service – at a lower price.

Q?

What happens to the parts you take out of my car?

A.

Unless you ask us to return them to you, the parts are recycled after 12 hours. We make every effort to recycle our waste as much as is safe and efficient. We comply with all of Environmental Agency requirements on environmental responsibility.

Q?

Will my new car still be in warranty if I go to a your garage?

A.

Yes! The EU Block Exemption Regulation means you can have a local repair, and keep your dealer’s warranty. We use genuine parts for cars that are under manufacturers warranties, be it up to three years old, or some other makes up to seven years old, we work to manufacturers’ strict requirements, and we stamp your service book – so you can shop local and still preserve your new car warranty.

Please note – If your vehicle is still under the manufactures warranty and if you’ve happened to have booked on-line using our ‘fixed price servicing’, chances are you will have to pay a little more than the original quotation, as all prices are based on us using top quality after-market filtration parts, this will no doubt invalidate the warranty on the vehicle as we’d need to install original parts only… Generally, all original manufacturer/dealer parts are dearer and cost are often very difficult to swallow within the original fixed price quotes. For example , the additional costs could be anywhere between £15 to £80 inclusive of VAT (subject to vehicle makes & model) as a bolt on to the original quoted price on-line. Our service advisor’s will be in contact in advance to alert you of this if the situation arises.

Q?

What is the cost of an MOT Test?

A.

DVSA recommends £54.85 for a Class 4, £59.55 for a Class 5 and £58.60 for a Class 7 MOT test , however we always offer a fair test price.

Q?

Why should I pay your prices for an MOT Test?

A.

Every MOT station should check that your vehicle meets DVSA minimum requirements. Because we charge a fair price for a job well done, we have no vested interest in failing your car to try to get more business. When a garage charges too little for services, there is a very high risk they may hope to get more business from you in other ways (these cases have been well reported on TV such as, Watchdog and Rogue Traders). We’d rather charge a fair price and help your car to pass by being honest.

Q?

When do I need an MOT Test?

A.

An MOT test is required annually for most vehicles after three years of age. An MOT test maybe required earlier dependant on the type of use of vehicle, such as Taxi and minicab’s. An MOT test can be carried out 28 days before expiry, reason being it allows motorists adequate time to have this legality prepared and passed in advance.

Q?

What to do if I fail an MOT Test?

A.

This is not the end of the world, although you will not legally be allowed to drive your car until this has been rectified. Should this happen, we will give you a report/document detailing what is wrong with your car and once these faults have been rectified, we will then help you pass your MOT test.

Q?

Do I get a free re-test if my car fails?

A.

Of course. We have always given a 10 working day Free retest, whether the vehicle is left to us to repair, or, if you prefer to take the vehicle away to be repaired by your own repairer. We have no problem, as long as the highlighted defects have been corrected for your safety and others.

Q?

How can I legally drive my car if my MOT certificate has expired?

A.

You can’t. You can only drive your car to and from the MOT station providing that you still have current road tax and insurance in place. Please tell our service advisors in advance that your MOT has expired, so they can take the necessary information to cover your journey to us. They will require the registered owners name, address, contact number of the driver and the specific time that the driver will be making journey to us.

Q?

What if i get caught driving my vehicle without a valid MOT certificate?

A.

Driving without a valid test certificate is likely to bring a penalty such as a fine. There is also a risk that your insurer will not pay any claims if your car is in an accident.

Q?

Will I get to use a FREE loan car?

A.

We have several loan cars available, and if we run out, we will always try our best to obtain another vehicle for you. If you have young children to fit in a car, we can arrange your appointment for a time when you can use our family-size loan car. We aim to provide a loan car for lengthy repair work whenever needed.

Q?

Do you provide insurance with your loan cars?

A.

Unfortunately not, we only lend out vehicles to customers who have their own insurance in place that allows them to drive vehicles with the consent of the vehicle owner. Age, driving experience and points on driving licence may effect loan car use. We expect our vehicles to be driven sensibly and looked after, just as we look after your own vehicle.

Q?

What are the terms for Collection and Delivery of vehicles?

A.

We will collect and deliver vehicles within specified time frames, normally split between AM and PM hours. You will be advised well in advance so we can work out the details. We may leave one of our vehicles at your location to speed up collection and delivery as this reduces the amount of personnel needed to make the service more efficient.

Q?

Why is wheel alignment important?

A.

Wheel alignment can affect the amount of wear and tear that tyres endure. The normal alignment on most vehicles is designed to minimise wear and tear and maximise driver and passenger comfort. Correct four wheel alignment will reduce wear on your tyres, help increase their life and performance, and improve fuel economy.  It will also improve handling and driving safety by reducing steering and stability problems.

Q?

Wheel alignment versus wheel balancing?

A.

People often get confused between wheel alignment and wheel balancing. They are completely different. Wheel alignment, or tracking as it’s sometimes called, consists of adjusting the angles of the wheels so that they are as specified by your vehicle manufacturer. On the other hand, wheel balancing allows the wheels to spin without causing unnecessary vibration.

Q?

Why does wheel misalignment happen?

A.

Misalignment can occur when hitting a kerb or driving through a pothole, as well as in more severe circumstances like accidents, which can knock your vehicle’s suspension out of alignment. Misalignment can also happen as suspension components wear or when they are replaced. When wheel alignment is incorrect, rapid tyre wear can occur especially on the edge of the tyres, and vehicle handling can also be adversely affected. It almost certainly means that you will have to replace your tyres earlier than expected.